FAQ+for+online+course+requests

= Frequently Asked Questions about Student Course Request On-line Application Process =

I typed in the web site and "Internet Explorer cannot display the webpage" What am I doing wrong?
I got caught with this one myself in the beginning. Notice that it needs to be "https" not "http" Here is the URL. Just click on it and it will take you right to the page.

It says that I have an invalid password. What am I doing wrong?
Unlike the first time when the protocol for the password was very tight, the password criteria is much looser now. You must have 6 to 20 characters. Now they only encourage you to include letters, numbers, and an underscore as these will provide you with a more secure password. Remember however that letters are case sensitive so you have to remember if you included any upper case or lower case letters.

Here are a few examples of passwords that get increasingly more secure. We encourage you to use a secure password.


 * = **__Password__** ||=  ||= **__Will It Work__** ||=   ||= **__What is the Problem?__** ||
 * music ||  || No ||   || too short, no capital letter, no number and no underscore ||
 * welovemusic ||  || No ||   || no capital letter, no number and no underscore ||
 * WELOVEMUSIC ||  || No ||   || no lower case letter, no number and no underscore ||
 * WeLoveMusic ||  || No ||   || no number and no underscore ||
 * WeLoveMusic44 ||  || No ||   || no underscore ||
 * WeLoveMusic_44 ||  || Yes ||   || No Problem! The computer will accept a password like this one. ||

It says that my verify password does not match my password.
This is just a typo mistake. Go back and retype both passwords and make sure that they are the same.

It says "Student Information doesn't match database".
Okay well this is the frustrating one because it could be any number of fields in the Student Information section that is wrong. Here are a few things to check:

The trickiest part I think is ensuring that you have the correct preferred names - both first and last. If you have a child whose first name can have variations try a few of them. For example, Katherine, Kate, Katie might all be possiblities. Also check a copy of the report card or credit counselling summary and use the names on that. Hopefully that will fix this part.

For the student number, remember to remove the "S" that we typically use when logging into the school computer system. You have to drop the "S" and use only the nine digits. So instead of S123456789, you need to use only 123456789. Also don't try to use any dashes or leave any spaces.

==I seem to have lost half of the registration page and only have the top part that contains the Student Information. The User Name and Password section and the Recalling Your Password section have disappeared. What do I do?==

When this happened to me, I started back at the original login screen and hit the New User Sign-In link again. I know that it is frustrating but I think you still have a problem with the Student Information.

Do I have to allow Pop-Ups?
Yes, when working on the registration section at some point you will need to allow pop-ups. On my machine, I was notified about pop-ups when a bar near the top of the page started flashing at me. I had to indicate that I would accept pop-ups from this website.

Are the User Name and Password case sensitive?
Yes they are both case sensitive. You must remember where you have capitals and where you have lower case letters.

We have lost our course book, where can we learn about the courses?
The board has this book on-line so [|click here] to get the electronic version of the course calendar. You will find the school information starting around page 137. To learn more about specific courses, look after page 170.

I was in Enriched English this past year. I don't have to apply again, do I?
Actually you do. Everyone this year must complete the form. Fill in your application and then submit it to guidance. Do not submit it with your course verification form; it goes to your homeroom teacher. Both are due by Friday February 24th 2012.

We have lost the Supplemental Application for Enriched English/Enriched Math/Peer Tutoring/Link Crew/House Construction/Co-op.
No problem. Click on this link - []and you will find a list of all the supplemental applications. Find the one you need there. Once completed, please print it off and submit it to guidance. Do not submit it with your course verification form; it goes to your homeroom teacher. Both are due by Friday February 24th 2012.

We need another copy of the One-Pager for Parents.
No problem. You can download it from here.

==If I want to take a course that is the prerequiste for another course that I want to take, is the order I request them important? For example, I want to take both SCH3U and SCH4U next year. How do I get the system to allow me to do that?==

Since SCH3U is a prerequiste for SCH4U, you must first add the SCH3U and then add the SCH4U. Order is very important

I have been timed out! What should I do?
I keep getting timed out too. We have contacted the board and they are working on this. Hopefully it will be fixed soon.

I was in Link Crew this year and I would really like to do the grade 12 Link Crew course. I don't see the course listed in the board calendar. What is it's code? And do I have to reapply?
Unfortunately the code was not included in the board calendar but it is IDC4U not to be confused with IDC4U1 which is the World Cultures course. When you are using the on-line system you will notice that you are required to apply for Link Crew so you aren't actually able to add it to your course request sheet. Instead select another course that you will take if you are not selected for Link Crew and fill in the application form and submit it to guidance. Remember the application form goes to guidance but your course verification form goes to your period 1 teacher. Both are due Friday February 24th. So yes, you do have to reapply. If you don't submit an application form, you won't be considered.

I want to take co-op next year. What code do I use?
If you are interested in two credit co-op, select COP3AD even if you are in grade 12. If you are interested in four credits of co-op select COP4DD.

I really want to participate in the Focus Program. How do I complete this on my option sheet?
The focus programs are actually courses that you apply for and then wait to hear if you are accepted. Because of this, it is necessary for you to select a full slate of courses. So pick the four you would be taking anyway and then pick another four just in case the focus program doesn't work out. When/if you do get accepted into the focus program, you will sit with a counsellor to discuss which 4 courses you will drop.